Do you have a fake Google Review? Here's how to get it removed
A fake, unjust, or defamatory review on Google can harm your business. Fortunately, Google has a procedure to report such reviews. In this guide, you will learn exactly how to do that.
When is a review removable?
Google removes reviews that:
- Are spam or fake
- Are off-topic
- Contain inappropriate content (hate speech, etc.)
- Contain conflicts of interest (e.g., from competitors)
- Contain false information
External link: “Google’s policy on reviews”
Step-by-step guide
- 1. Log in to Google My Business
- 2. Go to 'Reviews'
- 3. Click on the three dots next to the review
- 4. Select 'Report review'
- 5. Choose the appropriate reason and provide a clear explanation
Tip: Be specific in your explanation. Refer to Google's policy.
Common mistakes
- Being too vague: "This review is not true" is not enough.
- Reacting emotionally: Keep your explanation professional.
- Not keeping screenshots: Evidence is important.
What if Google doesn't cooperate?
Sometimes Google refuses to remove a review. Your options then are:
- Post a professional and public response
- Collect more positive reviews to outrank the negative one
- Engage professional reputation management services
“How to prevent negative reviews“
Professional help
Can't manage it or do you have multiple fake reviews? Our experts are happy to help. We know exactly how to communicate with Google and have a higher success rate.
Free Reporting Template
Download our professional template to report fake reviews to Google. Saves you time and increases your chances of success.